Frequently asked questions

Funshell buys USDT from customers and pays cash. It does not sell USDT to customers. Availability, supported networks and the final quote are subject to store confirmation and review.

Ask Funshell about USDT buyback and HKD cash settlement. Share the quantity, network and preferred branch, and confirm the final quote and cash arrangements before visiting.

Ask the store for the current buyback rate, any charges and the net HKD amount after fees for your USDT quantity. Confirm network fees separately. The quote agreed by both sides before the transaction is the final quote.

Confirm the currently available network, receiving address, network fees and receipt requirements with the store before sending. TRC20, ERC20 and other networks are not interchangeable.

Requirements depend on the transaction and risk assessment. The store may request valid identification, source-of-assets information and wallet transaction records. Check whether your documents are suitable before visiting.

Confirm the quantity the store can handle, any minimum amount or fees and cash arrangements at the time of enquiry. Book larger transactions ahead so staff can confirm cash and information requirements.

Timing depends on blockchain confirmations, wallet or platform withdrawals, information checks and cash settlement. The transaction is complete after both sides verify receipt of the assets and cash.

Funshell supports BTC, ETH and other major assets listed by the store. Ask on WhatsApp before visiting to confirm the asset, network and available liquidity.

No. Website rates are references. The final quote is confirmed in store based on the live market, asset, amount and settlement arrangement.

Yes, but booking ahead helps confirm opening hours, liquidity, product stock and any information you should prepare.

Timing depends on quote confirmation, payment checks and blockchain conditions. The store will only treat the transaction as complete after both sides verify receipt.

Identity and transaction information may be requested according to the payment method, transaction circumstances and risk assessment. The store will explain the current requirements before proceeding.

This may include valid identification, contact details, transaction purpose, source of funds or assets, and wallet or payment records. Requirements vary by case.

Available settlement methods and any charges are confirmed before the transaction. Ask the store about the arrangement for your specific asset and amount.

You need a working wallet or exchange receiving address on the correct network. Membership is optional unless a service or compliance review requires registration.

Confirm the asset, network and full address in store. For unfamiliar wallets or larger transfers, consider a small test transfer where practical.

No. Never disclose a seed phrase, private key, PIN, password or verification code. Stop the transaction and contact official Funshell support if anyone asks for them.