Question 1

Where can I buy Bitcoin with cash in Hong Kong?

Accepted Answer

Funshell (方貝) is a long-established Hong Kong cryptocurrency OTC exchange with branches in Causeway Bay and Mong Kok. Walk in with cash, provide your wallet address, and complete the trade in 3-5 minutes. No minimum amount, any wallet or exchange supported. Hours: Mon-Sat 11:00-20:00. Phone: +852 6743 8212.

Question 2

What is Funshell's minimum exchange amount?

Accepted Answer

Funshell has no minimum exchange amount. Whether you want to buy a small or large amount of cryptocurrency, you can walk in directly. Any size of transaction is welcome.

Question 3

What are Funshell's fees?

Accepted Answer

Funshell uses competitive market rates. Stablecoins (USDT, USDC) carry premiums as low as 0.3%, non-stablecoins (BTC, ETH) as low as 2%. Live rates are available on our website and in-store, and the final rate is shown clearly before transaction confirmation.

Question 4

What are Funshell's opening hours?

Accepted Answer

Both Funshell branches (Causeway Bay and Mong Kok) operate Monday to Saturday, 11:00-20:00. Closed on Sundays and public holidays. We recommend pre-booking for large transactions.

Question 5

Do I need KYC to buy crypto at Funshell?

Accepted Answer

Per Hong Kong AML regulations, transactions of HKD 120,000 or above require customers to present a Hong Kong ID card or passport and complete a KYC form. Transactions below this threshold generally do not require identity verification.

Question 6

Which cryptocurrencies does Funshell support?

Accepted Answer

Funshell currently supports cash buy/sell of: BTC (Bitcoin), ETH (Ethereum), USDT (Tether, on both TRC20 and ERC20), USDC (USD Coin), DOGE (Dogecoin), and SOL (Solana). Contact us for the latest supported list.

Question 7

Which wallets does Funshell support?

Accepted Answer

Funshell is wallet- and exchange-agnostic. You can use any self-custody wallet (MetaMask, Trust Wallet, Ledger), exchange address (Binance, OKX, etc.), or any application that supports the relevant network.

Question 8

Do I need to book in advance to trade at Funshell?

Accepted Answer

No appointment is required for regular transactions; just walk in. For large transactions (especially HKD 500,000+), we recommend booking via our online appointment system or calling +852 6743 8212 in advance to ensure smooth service and sufficient liquidity.

Question 9

What is the process for large cryptocurrency transactions?

Accepted Answer

For large transactions (HKD 120,000+): (1) book by phone or online in advance; (2) present ID (Hong Kong ID card or passport) on arrival; (3) complete a KYC form; (4) verify source of funds; (5) complete the transaction and receive a receipt. The full process typically takes 15-30 minutes.

Question 10

How does Funshell ensure transaction safety?

Accepted Answer

Funshell partners with leading blockchain security firm SlowMist to perform on-chain risk reviews on all transactions. Our face-to-face cash model removes the need to transfer to unknown addresses, significantly reducing fraud risk. All staff are trained in AML and KYC.

Question 11

Are refunds available at Funshell?

Accepted Answer

Because blockchain transactions are irreversible, completed cryptocurrency transactions generally cannot be refunded. Staff therefore display the rate and amount clearly before each transaction. Please confirm all details with staff before approving the trade.

Question 12

What's the difference between an OTC shop and an exchange?

Accepted Answer

An OTC shop like Funshell offers face-to-face cash trades, no account or bank info required, instant settlement, with full privacy. Online exchanges (Binance, OKX, etc.) require KYC and bank transfers and have longer processing times. OTC suits customers who need immediate cash trades.

Question 13

What is a cold wallet? Does Funshell sell them?

Accepted Answer

A cold wallet (hardware wallet) is a physical device that stores cryptocurrency private keys offline, isolated from the internet, protecting against hacks. Funshell sells Ledger and other major cold wallets and offers in-store setup. See our cold wallet page for details.

Question 14

What is TRX energy? How does Funshell's TRX energy rental work?

Accepted Answer

TRX energy is the resource required to execute transactions on the TRON network, used to pay smart-contract execution costs. Holding or renting enough energy substantially reduces USDT (TRC20) transfer fees. Funshell offers TRX energy rental so you can move USDT cheaply.

Question 15

How do I get to Funshell?

Accepted Answer

Causeway Bay branch: Shop 256, 2/F, Causeway Bay Plaza 2, 2 Kingston Street — about 3 minutes' walk from Causeway Bay MTR Exit E. Mong Kok branch: Shop 222, 2/F, President Commercial Building, 608 Nathan Road — about 2 minutes' walk from Mong Kok MTR Exit E2. Paid parking is available nearby.

Question 16

How is the USDT-to-HKD rate calculated?

Accepted Answer

Funshell's USDT/HKD rate is based on the live spot market price plus a very low premium (as low as 0.3%). Rates update daily; check our live rates page for current quotes. The actual in-store price is the rate shown by staff at the time of trade.

Question 17

Do I need a Hong Kong ID card to trade at Funshell?

Accepted Answer

Single transactions below HKD 120,000 generally do not require ID. For transactions of HKD 120,000 or above, you must present a Hong Kong ID card or valid passport and complete KYC, in line with Hong Kong AML regulations.

Frequently Asked Questions