The Funshell app is now officially available on the Apple App Store and Google Play for iPhone, iPad and Android devices. It brings together the information Hong Kong crypto OTC users usually need before visiting a store: branch locations, opening hours, reference rates, appointment booking, KYC / AML reminders, cold wallet and TRX energy service notes, plus safety and beginner guides.
Download Funshell from the Apple App Store or Google Play. The QR code above detects your phone and opens the corresponding official app store. Final transaction prices and service arrangements are subject to in-store confirmation.
Why did we build an app?
Before a first OTC store visit, customers often ask the same questions:
- Which branch is closest to me?
- Where can I check BTC / ETH reference rates?
- Should I book before visiting?
- What documents may be needed for KYC?
- If I am buying crypto for the first time, how do I confirm the wallet address and network?
These answers used to sit across website pages, customer service messages and in-store explanations. The app does not replace final store confirmation; it helps you prepare before the visit so the in-store process is clearer and faster.
What can the app do now?
1. Check Hong Kong OTC store information
The app organizes Funshell store information, including locations, opening hours, service scope and pre-visit reminders. You can first confirm which branch suits you, then decide whether to book.
You can also check the web version here: store routes.
2. View reference rates and service entry points
Crypto prices move quickly. Before an in-store trade, it is important to understand the difference between a reference rate and the final confirmed quote. The app provides a reference-rate entry point so you can form a basic expectation before asking for a quote or visiting a branch.
Web version: live spot rate.
3. Book a store visit and contact the team
For larger amounts, first-time purchases, selling crypto for cash, cold wallet support or TRX energy service questions, we recommend submitting a booking through the app or website so the store can confirm time and service arrangements in advance.
Web version: book an appointment.
4. Learn beginner safety basics
The app will continue to collect crypto safety, scam-prevention and beginner education articles to help users understand common risks before trading, such as:
- Do not use wallet addresses provided by strangers without verification.
- Be careful with “guaranteed return”, managed trading or private allocation claims.
- Confirm transaction direction, network, wallet address and identity information before visiting.
- Larger or higher-risk transactions may require KYC / AML document checks.
Related reading:
Who should download it?
| Use case | How the app helps |
|---|---|
| First BTC / ETH purchase at a store | Learn the store flow, quote entry point and identity check basics |
| Selling crypto for HKD cash | Confirm branch, time and service arrangement before leaving |
| Larger OTC trade | Book ahead and prepare documents to reduce waiting time |
| Cold wallet / TRX energy questions | Read the basics before visiting or contacting support |
| Scam-risk concerns | Read safety articles before sending funds to any address |
How to download
You can download the app in three ways:
- iPhone or iPad: open the Apple App Store.
- Android phone or tablet: open Google Play.
- Scan the QR code above on your phone to open the official store for your device.
- Ask Funshell staff for the download QR code when you visit a store.
Check the live Apple App Store or Google Play listing for the latest version, system requirements and regional availability. We will continue improving the app based on store services and user feedback.
Before using the app
Rates, service descriptions and educational content in the app are for information only. Crypto prices move quickly. Final transaction prices, supported assets, cash arrangements, KYC / AML requirements and service times are subject to confirmation by a Funshell store or official customer service team.
If you are ready to visit, check the live spot rate, then book an appointment or view store routes.
