1. Prepare your own BTC receiving address
Choose a BTC-compatible wallet through official channels and confirm that you control the address. For an exchange deposit, check the current network and deposit requirements. Learn about wallet types and keep your recovery phrase yourself.
2. Confirm the store and information requirements
Check store routes, explain the quantity and payment method, and ask official staff which identity or transaction information is needed. Book ahead for larger trades. Do not assume an amount automatically exempts a transaction from checks.
3. Check the complete quote and address
The spot-rate page is a reference. In store, confirm the HKD payment, BTC quantity, fees and final quote. Check the full address and network, not only the first and last characters or a QR code from a stranger.
4. Settle only after confirmation
Use the agreed settlement method and keep the receipt and transaction ID. Staff should not ask for your private key, recovery phrase, PIN or password. Stop and ask questions if any step is unclear.
5. Check on-chain status
Check the TXID and receiving address in your wallet or a block explorer. Confirmations and arrival time depend on the network and receiving platform; a fixed number of minutes is not guaranteed. Completed on-chain transfers are generally irreversible.
Further checklists
Use the OTC quote and fee checklist to check the full settlement amount before trading. If a transfer has not arrived, use the TXID and pending-status guide to collect the details needed for an enquiry.
